VR FleetCare’s customer satisfaction improved significantly in early 2020
The company measures the Net Promoter Score (NPS) and Customer Effort Score (CES) with the customer survey. In addition, customers answer questions related to the themes of partnership, cooperation and customer management. Participants are interviewed personally. This time, there were nearly 30 participants who together represent more than 15 companies.
In particular, the smoothness and ease of cooperation, reliability of operations, competence, professional skills and customer orientation improved from last year according to the newest survey. In general, customers see VR FleetCare as a cooperative, professional and, above all, renewing railway company. The company is known for its extensive competence and for its knowledge of the operating environment.
Based on the survey, VR FleetCare will now focus on developing even more customer-oriented service models to ensure that the company will succeed even better on the competitive markets. Retaining its high-standard competence to offer high-quality and safe services is also of utmost importance for the company.
Peter Guldbrand, Vice President, Sales at VR FleetCare